Our commitment to you:
- Non-discrimination. We welcome everyone without discrimination based on race, gender, social class, age, religion, sexual orientation, appearance, disability, or medical condition.
- Courtesy and respect. You have the right to be treated with courtesy and respect by all doctors and staff at all times.
- Quality care. We are committed to providing you with suitable, necessary treatment by appropriately qualified personnel.
- Timely appointments. You will be offered an appropriate appointment in accordance with our current practice policy. In case of cancellation, we will inform you as soon as possible and offer an alternative.
- Access to records. You are allowed access to your medical records in accordance with relevant legislation.
- Complaints and feedback. You will be informed of how to make a complaint and are encouraged to provide feedback on your care. Your participation in care decisions is highly valued.
- Digital communication and data privacy. We ensure secure and confidential communication channels for all digital interactions and are committed to protecting your personal data against unauthorised access.
- Mental health support. We are dedicated to providing comprehensive support for all aspects of your well-being, including your physical and mental health.
Your responsibilities:
- Appointment management. Please inform us as soon as possible if you are unable to keep an appointment, so it can be offered to another patient.
- Punctuality and patience. Be punctual for your appointments. If we are running late, we ask for your patience.
- Respect and courtesy. We ask that you treat doctors and staff with the same respect and courtesy you expect to receive.
- Following policies. Observe practice policies and procedures where appropriate.
- Updating personal information. Inform the receptionist of any changes in your circumstances (e.g., name, address, telephone number).
- Responsible communication. Utilise digital communication tools responsibly and maintain the confidentiality of your login information and communications.
By embracing these rights and responsibilities, we foster a healthcare environment based on mutual respect, collaboration, and shared commitment to your health and well-being.
Westerhope Medical Group, September 2024
